Travis Credit Union Reviews | traviscu.org @ PissedConsumer

Anonymous

Guest-5570435

Belleville, Illinois

Your automated system doesn’t work.

Jan 28, 2024

1.0

I called so many times, selected what I needed and never get through to anyone to get help from the customer service.

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User's recommendation: Your automated system needs to be fixed. It’s not helpful and user friendly.

Sundae Vmo

I have question with the representative

Jan 25, 2024

Tried to call but couldnt get through. I wanted to talk to the real customer service to answer my question. But the automated system kept on repeating and repeating of what I already answered many times. It pissed me off. Your automated system doesnt work at all. What happened to to your representatives?

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User's recommendation: There should be a customer service available. Ensure your automated system works properly and correctly.

Judith B Fde

Waiting for call

Jul 05, 2023

Called SEVE TIMES!! DISCONNECTED 7 TIMES!!! TRYING TO GET NEW DEBIT CARD AS MINE IS EXPIRED!!! HAVE BEEN TFCU MEMBER FOR OVER 40 YEARS WHICH WILL END TODAY IF I AM NOT CALLED BACK!!

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User's recommendation: Do not use tfcu

Salazars R

Service Received

Jan 09, 2023

The person that tended to my question in Spanish was very helpful she really went out of her way to assist me. I sought her help because after trying to get through on the phone numbers listed I could not get through. Every time I asked for an operator I would be transferred and than after a couple of scratchy rings I would get disconnected, very frustrating. I finally decided to request Spanish assistance and it worked very well and all was taken care of. Thank you Anthony R Salazar

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Preferred solution: Nothing.

User's recommendation: Highly

Anonymous

Guest-4252174

San Salvador, Departamento De San Salvador

Zelle transaction

Dec 28, 2022

2.0

Today 12/28/2022 I still havent satisfied results from customer service At TRAVIS CREDIT UNION. Im still stranded abroad without my spending money. Supposed to have a call back yesterday but so show.

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User's recommendation: Don’t live home without multiple kinds on payments

Anonymous

Guest-2745091

Fairfield, California

My debit card is not working

Aug 05, 2021

5.0

I got a voicemail that said my card may have been used without my permission. I dismissed it because I thought it was a scam. Lo and behold, my card stopped working so I called Travis.

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User's recommendation: Such a nice person on the phone! She helped me figure it out AND laughed at my silliness!

Anonymous

Guest-1348603

Very Deceitful

Sep 06, 2018

I needed to purchase a car after ours was totaled. So my wife and I purchased a car from a local dealer and financed it through Travis Credit Union. So the loan officer was pushing the life insurance and disability insurance for the loan, my wife and I decided to get the life insurance on the loan. Well seven months later my wife died and I notified Travis Credit Union. We had automatic payments set up for the loan through our Travis checking account. Well when I notified Travis my wife had died they froze our accounts without telling me. (I found out when my automatic bill pay was not paying my bills.). But the bigger issue was Travis refused to pay off the loan even though we had purchased the insurance policy on the car loan. Will never do business with them again

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Anonymous

Guest-1117664

Not a good one

Oct 20, 2017

They didn't check the house the way they suppose to this is not the first time I got damage during Ike but they didn't help at all so why should I expect help now?k it is just when I got home and two days after and is just inside out side and einfiwa too ,I don't have transportation car got damage and no family so I just have to learn to live like this

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Anonymous

Guest-1099290

Don't Use Coolhandle unless you can afford to be ripped off!!

Sep 11, 2017

I purchased some hosting and other purchases through them for the John Crestani InternetJetset program. I cancelled the services less than 2 weeks later. I was well within the "30 day money back GUARANTEE". That was August 12th 2017. To this day I have not received a penny back from them. Their customer service agents, Jack and Charles are the rudest jerks I have ever dealt with. They just keep coming up with new hoops for me to jump through. The latest was that they "couldn't find any record of my transactions" so I needed to start over again with the refund process. Is this how they stay in business?? By stealing money from people??? They're trying to wear me down so I will just give up. Sorry but they don't know me :))))

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Loss:

$350

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Guest-883881

New York, New York

What's your problem?

Jul 17, 2016

as a resident for thirty years I find this comment to be offensive. If you have a specific complaint, list it. Obviously you have a personal vendetta and personal problem to deal with. Why not tell us what it is. Since the current board has been in power they installed a fitness center, a bicycle storage room, an indoor playroom for kids, a book library in each of the two laundry rooms, which is updated on a regular basis and cleaned every morning. The outside landscaping is constantly improved and new trees have been added over the last several years. A new roof is about to be installed. Fios and Time Warner are both available in the building Ms. Seigal is always available to talk and converse. So tell us, what is your specific complaint?

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Anonymous

Guest-835631

Arverne, New York

Grover Cleveland Tenants Corporation - Co-op Forest Hills Queens

Apr 24, 2016

If you are thinking of buying a co-op in the Grover Cleveland, RUN! DON'T WALK. An out of control board led IMO by a vengeful, lying, psychopath named Leslie Siegel, a property manager who IMO is a slumlord named Ken Lovett - who refuse to make repairs - and a building that has no super for six months. Six to seven previous supers have quit over the last five to six years. Employees threaten other employees with physical violence. One employee tells other employees who to give attention to based on how much tips they give out. STAY AWAY FROM 67-3* 108TH STREET if you value your money and sanity.

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Reason of review:

Poor customer service

1 comment

Guest-1175458

Jun 20, 2016

Many people living in the Grover Cleveland are upset at the Board and despise Leslie Siegel and her gang of destroyers. Learn more about this building:

https://groverclevelandtenants.wordpress.com

Helpful

Kammie Siz

Travis refuses return funds

Aug 02, 2013

I over paid Travis credit union for a car loan. They owe me over $274.00 and refuse to refund this to me without a letter and documentation proving I am a power of attorney for loan. I was first told it would be 30 days for retuned money, now I am being told, I am in no way getting my money refunded to me. I am done with Travis credit union. I took out a loan for a car, paid it on time every month for 7 years. I over paid the last payment and now Travis refuses to return my money to me. I am going to local media news with this and will write every bad review possible for Travis Credit Union. If you want a good credit union to serve you, choose Sierra Credit Union, they won't disappoint.

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Loss:

$274

5 comments

Guest-694393

Aug 06, 2013

I hate Travis. I had a loan with them for my corvette and after 5 years of payments every month, they repossessed my car for $1.30.

They said that I was .30cents short the previous month, and $1.00

in the current month, so counted it as 2 late car payments.

When I paid them, in cash, i just didnt remember the exact amount. Who would have thought I would come home to an empty driveway that they sneakily came at 2am for my car. So they charged me about $600 as it was a holdiday the the next day so storage fees added up/ I called the vice president of the board and she waived the $200 fee for the repo man, but it was highly stressful and unnecessary.

The woman that handled my loan was a raging 'B' and Diane you know who you are. I didnt trust them after that so refinanced at a higher interest rate just to get out of the clutches of the Travis spider-web.

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Anonymous

Guest-367979

Pleasanton, California

Won't repay my overpayment!!

Aug 02, 2013

I over paid Travis credit union on my loan. Now it's time for them to return my $274 and they won't. I paid for a car loan for 7 years, always on time. I over paid them on the last payment, and they refuse to send my over payment back to me. I have to go to my attorneys office to retrieve paperwork proving I am power of attorney on this account. I am done with Travis. I will NEVER purchase a loan or car thru them ever again. I will now report to local news media about how they will not return my $274 of over payment to them. I will also contact my personal attorney. Funny, when they want their money, they will sue, if you want your money, they won't give it to you. RIDICULOUS!!

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Loss:

$274

Anonymous

Guest-149408

Sacramento, California

Travis Credit Union, Fairfield, CA

Nov 24, 2009

Travis Credit Union, in Fairfield, CA, rejected my EFT auto loan payment and then lied about rejecting it! I noticed a deposit made to my account about 2 weeks after I made my car payment. I questioned my bank and they told me it was a return EFT payment. When I looked in to it, it turned aout to be my car payment. I called Travis Credit Union and aske what happened. They informed me that they never received a payment from me. Under the advice of a financial advisor friend, I contacted my bank for the outgoing and returning transaction numbers (which are logged federal financial transaction numbers) and then called Travis Credit Union Back with the additional info. I paid my loan payment again, over the phone, but they have NEVER posted my payment correctly after SEVERAL phone calls. Due to their negligence I ended up paying additional finance charges because the payment posted later in the month. The amount is under $100, but why should I pay any additional amount when I paid my payment in good faith and on time?! It's been almost 6 months and I still can't get Travis Credit Union to fix their error. I would suggest banking with GOLDEN 1 if you have the opportunity...Travis C.U. has been a big disappointment.

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1 comment

Guest-722129

Sep 26, 2013

:( They are horrible all the way around. I worked there and they always made mistakes that took forever to fix or never at all!

They are also a company I would NEVER recommend anyone to work for! They claim to exercise this FISH philosophy but yeah right!

I never saw that EVER. The management particularly at the Gateway location is unprofessional, rude and not there for their employees...Sorry you had such a bad experience, I'm sure GOLDEN 1 will give you better service, the type of service you deserve!

Helpful

Contact Information

Website:

www.traviscu.org

Mailing Address:

One Travis Way

Vacaville, California 95687

United States

Phone:

(800) 877-8328

Contact Travis Credit Union Customer Service

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Travis Credit Union

Travis Credit Union Overview

Your automated system doesn’t work.

I have question with the representative

Waiting for call

Service Received

Zelle transaction

My debit card is not working

Very Deceitful

Not a good one

Don't Use Coolhandle unless you can afford to be ripped off!!

What's your problem?

Grover Cleveland Tenants Corporation - Co-op Forest Hills Queens

Travis refuses return funds

Won't repay my overpayment!!

Travis Credit Union, Fairfield, CA

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