Travis Credit Union, in Fairfield, CA, rejected my EFT auto loan payment and then lied about rejecting it! I noticed a deposit made to my account about 2 weeks after I made my car payment.
I questioned my bank and they told me it was a return EFT payment. When I looked in to it, it turned aout to be my car payment. I called Travis Credit Union and aske what happened. They informed me that they never received a payment from me.
Under the advice of a financial advisor friend, I contacted my bank for the outgoing and returning transaction numbers (which are logged federal financial transaction numbers) and then called Travis Credit Union Back with the additional info. I paid my loan payment again, over the phone, but they have NEVER posted my payment correctly after SEVERAL phone calls. Due to their negligence I ended up paying additional finance charges because the payment posted later in the month. The amount is under $100, but why should I pay any additional amount when I paid my payment in good faith and on time?!
It's been almost 6 months and I still can't get Travis Credit Union to fix their error.
I would suggest banking with GOLDEN 1 if you have the opportunity...Travis C.U. has been a big disappointment.